Refund policy

At Zareen, we want you to love every piece you order. If something is not quite right, our team will make your return or exchange as simple as possible.

7-Day Return & Exchange Window

You can request a return or an exchange within 7 days of receiving your parcel. This applies to every order, including sale items and orders placed with a discount code.

What We Can Accept

Your item is eligible for a return or exchange if it is:

Unused, unworn and unwashed
In the same condition you received it, with all tags still attached
Packed in its original packaging
Sent back with your order number or a copy of your invoice

What We Cannot Accept

Items that were stitched, altered, dyed or customised on your instructions
Items that have been used, washed or damaged after delivery
Requests made after the 7-day window has ended

Since we only sell clothing, there are no perishable, hygiene or intimate-wear exclusions.

How to Request a Return or Exchange

Contact us within 7 days of delivery on WhatsApp at 0306-9660337 or by email at info@thezareen.pk.
Share your order number, the product name and the reason for your request.
Our team will confirm your request and send you the return address and instructions within 24 hours.
Pack the item securely in its original packaging and send it to the address we share with you.

Please contact us before sending any parcel back. Returns sent without our confirmation cannot be tracked or processed.

Return Address

Zareen – Returns
Zareen Wearhouse, E Block, Model Town,
Lahore, Punjab 54700, Pakistan
Phone: 0306-9660337

Who Pays for Return Shipping

You pay the return shipping (approx. Rs. 200 through a standard courier) if:

You have changed your mind
You ordered the wrong size or colour

Zareen pays the return shipping if:

We sent you the wrong item
Your item arrived damaged or defective
The item does not match its description on our website

Refunds

Once your return reaches us, we inspect it within 2 working days and let you know whether it has been approved or rejected.

Approved refunds are sent within 5 to 7 working days:

Cash on Delivery orders: refunded by bank transfer, EasyPaisa or JazzCash. We will ask you for the account title and account number where you would like to receive your refund.

The original delivery charge is refunded only when the return is due to our mistake, such as a wrong, damaged or incorrectly described item.

Exchanges

Exchanges follow the same 7-day window and the same steps as returns, and depend on stock availability. If your preferred size or colour is not available, we will offer you an alternative or a full refund — whichever you prefer.

Not sure about your size? Message us before ordering and we will send you the exact measurements of that specific article.

Damaged, Defective or Wrong Items

Please contact us within 48 hours of delivery and send us:

Clear photos of the item showing the problem
A photo of the outer packaging
Your order number

We will arrange a replacement or a full refund — including all shipping costs — at no cost to you.

Order Cancellation

You can cancel your order free of charge at any time before it is dispatched. Once the parcel has been handed over to the courier, it can no longer be cancelled, but you can still return the item under this policy after delivery.